Having recently purchased a laundry mat, our client wanted to create an efficient pickup and drop-off service, which effectively served their customers and supported their 10-15 team members.

To support their needs, we created a new database to track the process of every laundry bag. With their new system, when each laundry bag is collected the customer receives a unique barcode via text or email. Throughout the process, the customer is kept updated about when their laundry is in transit to the laundry mat, when it has been delivered, when the laundry has been washed, dried, and folded and finally when it’s out for delivery.

To begin, we met with some of our client’s employees, who work in a variety of roles, to help us understand the laundry process and what their software needs may be. We recorded customer uses, as well as customer and employee pain points. Next, we designed the layout of the database, employee portal and customer portal, in addition to installing hardware and printing capabilities for the pickup vehicles and barcode scanners.

The testing stage then began and we started running the database alongside the current analogue system, allowing employees and customers to interact with a wireframe. This gave us the ability to make changes to the software, based on feedback. Once we had sign-off on a fully functioning database, we partially rolled it out, running it alongside the analogue system. This allows us to continue to perfect the software and observe how it supports everyday business operations.

The Laundry Mat saw faster growth in the young to middle age adults, all enjoying the ability to track their laundry. The process from start to finish became faster and more predicable for all parties.